S5 Technology Group (formerly Leading Edge Cowra) are looking to fill one of two full-time positions. We are seeking a Sales and Sales Administration person or a Trainee IT Support Engineer.

 

Position 1 – Sales and Sales Administration

 

Position 2 – Trainee or Junior IT Support Engineer

 

 

Position 1 – Sales and Sales Administration

 

This role involves sales and administration duties including:

  • Face to face sales of technology related products.
  • Quoting of technology related products.
  • Stock ordering and inventory control.
  • Booking in of service jobs.
  • Answering phone calls and directing to the right departments &/or creating service tickets.
  • Setup of technology related products including computers, laptops, tablets and more.
  • Maintaining the presentation of the showroom.
  • All other sales and administration type duties identified by your manager.

It is important in this role that you have exceptional people skills, have a sound understanding of todays technology (we don’t expect you to be an expert) and are experienced in providing a high level of sales and customer service.

 

To be successful in this position you will require:

  • Great customer service skills
  • A positive attitude with an outgoing personality
  • A passion for technology
  • General Knowledge of Microsoft Office Applications
  • Technically savvy with todays technology
  • Excellent communications skills
  • Proven time management skills
  • Ability to accurately follow instructions
  • Minimum of 2 Years’ experience in a sales and/or customer service type role
  • Experience in inventory management
  • A willingness to learn new technologies
  • A Current Drivers License

 

Position 2 – Trainee or Junior IT Support Engineer

Initially this role will be focused on the sale and repair of laptops, desktops, MacBooks, iMacs, tablets and accessories for our consumer customers. This role will provide a path towards supporting our business, government, and education clients once the required technical skills have been developed.

It is important in this role that you have exceptional people skills, are passionate about IT and are committed to furthering your education with Industry certifications from vendors including Cisco, Microsoft, Apple and more.

This is an exciting opportunity for a motivated person to work alongside highly certified IT professionals in a successful, long established IT Service provider. In this position you will have exposure to such technologies as MS Windows Server, MS Remote Desktop Server, MS Office 365, MS SQL, VMWare ESX, Cisco Networking, Check Point Firewalls, Apple, Lenovo and HP End User Hardware and much more.

 

The position involves:

  • User support for day-to-day computing
  • Warranty repairs for our Authorised Service Partners including Acer, ASI, Lenovo, HP Toshiba and more.
  • Sales and support of PC based computer hardware, software and accessories
  • Sales and support of Apple based computer hardware, software and accessories
  • Booking in of service jobs
  • Ordering of stock

As you develop into a competent IT support engineer you will be tasked with:

  • Installation of server systems, network and security hardware
  • Remote management of server and network environments
  • Support of remote users and systems

To be successful in this position you will require:

  • Good knowledge of MS Windows Operating Systems
  • General Knowledge of Microsoft Office Applications
  • Good knowledge of Apple Mac and IOS Operating Systems
  • Good time management skills
  • Excellent communication skills
  • Knowledge of Basic Networking Principles
  • Ability to accurately follow instructions
  • A willingness to learn new technologies and advance your skills
  • Proven customer service skills
  • A Current Drivers License